jimtrue.com : school : CUL137 : Final Review

Posted by Jim True on September 20, 2009 3:07 PM. Last Updated September 20, 2009 3:07 PM

Disclaimer for all material noted here is at the bottom of this web page.

Final Review

Supervision

1. Various types of Evaluation
• Formative Evaluation: uses observation, interviews, surveys to monitor training
• Summative Evaluation: measures results when training is complete in 5 ways:
1. Reaction
2. Knowledge
3. Behavior
4. Attitudes
5. Productivity
2. TWO reasons why people join teams
• To accomplish tasks as efficiently and effectively as possible
• To feel like they are part of a whole
• To feel like they contribute something to the overall success of the team
• To develop, enhance, and/or confirm some underlying identity needs
3. List TWO different types of Empowerment
• Structured empowerment: allows employees to make DECISIONS within specified limits
• Flexible empowerment: gives employees more scope in making decisions
4. Who will DO the training?
• The magic apron: people train themselves the easiest way to get the job done and what will keep them fro getting into trouble
• Person leaving trains: teaches shortcuts and ways of breaking the rules
• Big sister/brother/buddy: passes on bad habits and may resent new person as competition
• YOURSELF
5. Various ways employees LEARN best
• Adult learning theory
• when actively involved in the learning process
• training is relevant and practical
• material is organized and presented in chunks
• informal, quiet and comfortable setting
• good trainer
• receive feedback on performance
• when rewarded
6. TWO types of Evaluation
• See above
7. FOUR common mistakes in an appraisal interview
1. authoritative approach: carrot-stick
2. tell and sell approach (logic)
3. criticizing and dwelling on past mistakes
4. failing to listen-arguing-interrupting
5. losing control: letting emotions take over
6. reducing standards for one person
8. 4 stage model of Negative Discipline
1. Oral warning
2. Written warning
3. Punishment (suspension)
4. Termination
9. 3 Stage Formula of Positive Discipline
1. Oral reminder
2. Written reminder
3. Termination, compliance, or resignation
10. Define Communications
• the sending and receiving of messages between two or more people
11. 3 Types of Communication
• Interpersonal
• organizational
• two way or open
• interviewing
• small group
• Mass
12. The communication process
1. Sender thinks meaning of message
2. Sender expresses meaning in words or symbols
3. Sender transmits message
4. Receiver receives message
5. Receiver translates words or symbols
6. Receiver understands and acepts message
13. Equal Rights Act -> Laws/Legislation CH 16, Dates
14. Three Employment Agencies (CH16)
1. private
2. temporary
3. government
15. Difference between a Group and a Team
• Group is a large number of people working together because of similarities yet remain neutral. They interact only to achieve the objective
• Team attempts to establish a positive collaboration among its members. Encourages each other to excel which creates synergy

Career Development

18 multiple choice questions, mostly common sense

1. 3 First impressions when going on an interview
2. Define Behavioral Interviewing
3. Interviews and body language
4. List 3 Things to Accept a Job Offer
5. Rejection of Counteroffers (current job)
6. 3 Types of interviews
How to follow up on a job interview

Disclaimer: These are MY notes taken from classroom lectures while I'm in the classroom. While I'm perfectly happy to share my notes with my classmates and I know I take very good notes, you should still make every effort to attend the class and TAKE YOUR OWN NOTES. I will not transcribe everything the instructor says in the classroom, and I will NEVER post pre-exam reviews. My notes will not replace the value of actually attending class and taking your own class notes.I also cannot attest to their accuracy, other than they are what was provided in the lecture; you should not reference my notes as "expert opionion" by any means, and if you notice an error or omission, please do me the favor of e-mailing me with the correction and I will re-post my notes. End of Disclaimer.