jimtrue.com : school : CUL137 : CH20: Essentials of Discipline and the Employee Assistance Program

Posted by Jim True on August 31, 2009 7:56 PM. Last Updated August 31, 2009 7:56 PM

Disclaimer for all material noted here is at the bottom of this web page.

CH20: Essentials of Discipline and the Employee Assistance Program

Essentials of Discipline
Discipline condition or state of conduct and compliance with rules

Steps in the Discipline Process

Establish and communicate ground rules for performance and conduct
Evaluate employee performance and conduct...

Essentials to Successful Discipline

A set of rules that everyone knows and understands
A clear statement of the consequences of failing to observe the rules
Prompt, consistent, impersonal enforcement of the rules
Appropriate ...

Negative Approaches to Discipline

...
Fear and Punishment are 'de-motivators'

Negative Discipline - 4 Stage model KNOW

Oral warning
Written Warning
Punishment (suspension)
Termination

Positive Discipline

Positive Discipline: punishment free; replaces penalties with reminders and features a decision making leave with pay
When ...

Positive Discipline: 3 Stage Formula for Chronic Rule Breakers KNOW

Oral Reminder
Written Reminder
Termination, Compliance or Resignation

Advantages

Administering Discipline

Uniform Discipline System: prescribes the specific action for each rule violation
You must be able to adapt your own leadership style to: your workers, their needs, their actions, and the circumstances

Mistakes to Avoid

Starting off easy
Neglecting to take action
Acting in anger
Threatening action and not carrying it out
Criticizing in front of others
Exceeding authority
Shifting responsibility for discipline
Unexpectedly enforcing commonly violated rules
Criticizing the person instead of behavior

Essential Steps KNOW

Collect all the Facts
Discuss the incident with the employee
Decide an appropriate action (if any)
Take the appropriate actions and develop an improvement plan with the employee
Make sure everything is documented
Follow up

Termination: Salvage or Terminate?

The DeHire: Not recommended; trying to make the employee want to resign
Destructive way of handling a person
Legally it opens various discrimination lawsuits (harassment)
From the productivity point of view and your own frustration level, it would be better to simply terminate

Factors to be Considered

Length of service
Past record
Need for worker's skills, worker's need for job,/li>
...

Just Cause Terminations

offense affected specific work he did or the operation as a whole in detrimental ways
Questions to ask:

Termination Interview Checklist

Good time and place to conduct the interview
Determine who will be present
Develop your opening statement
How best to respond to possible reactions
...
Avoid small talk
...

Special Disciiplinary Concerns

3 types of sexual harassment: quid pro quo
Environmental
3rd party

Supervisor Responsibilities surrounding Sexual Harassment

Recognizing confronting and preventing
...

Other Forms of Harassment

etc.

KNOW Harassment definition

Substance Abuse

....

Drug Free Workplace Act of 1988 requires most federal contractors to provide a drug free workplace

EAP provide counseling and referral service to employees with substance abuse and family problems

Supervisor's Key Role

Effective supervisors establish...
...

Disclaimer: These are MY notes taken from classroom lectures while I'm in the classroom. While I'm perfectly happy to share my notes with my classmates and I know I take very good notes, you should still make every effort to attend the class and TAKE YOUR OWN NOTES. I will not transcribe everything the instructor says in the classroom, and I will NEVER post pre-exam reviews. My notes will not replace the value of actually attending class and taking your own class notes.I also cannot attest to their accuracy, other than they are what was provided in the lecture; you should not reference my notes as "expert opionion" by any means, and if you notice an error or omission, please do me the favor of e-mailing me with the correction and I will re-post my notes. End of Disclaimer.