jimtrue.com : school : CUL137 : CH14: Creating a Positive Work Environment

Posted by Jim True on July 27, 2009 6:33 PM. Last Updated July 27, 2009 6:33 PM

Disclaimer for all material noted here is at the bottom of this web page.

CH14: Creating a Positive Work Environment

Employee Expectations and Needs

• Technical competence
• Act like a boss (make decisions, take stands, stay in charge)
• Be fair, treat them equally
• Feedback on performance (and for you to listen)
• New supervisor to observe them - resist change to work customs
• Treat them like human beings, know who they are, what they do, how will they do it

Motivation

• Motivation is what makes people tick: the needs, desires, fear and aspirations within that makes you do what you do. It is the why in human behavior
• Motivation comes form within. You cannot motivate people to do good work, but by getting to know your employees you can activate their motivations

Theories of Motivation

• Motivation Through Fear: uses coercion, threats, and punishment
• Carrot-and-Stick: combines fear with incentives
• Economic Man (person): Frederic Taylor - money is the only thing that people work for.
• Human Relations Theory: If workers are treated as people they will get the job done
• Theory Y (McGregor): If you get people to work that will fill a basic ned: Their own motivation will take care of performance
• Behavior Modification: All behavior is a function of its consequences. To improve performance give positive reinforcements (attention, praise)

Maslow's Hierarchy of Needs

• Self-actualization: the desire to fulfill one's own potential
• Self-Fulfillment
• Ego needs
• Social Needs
• Safety Needs
• Physiological Needs

Disclaimer: These are MY notes taken from classroom lectures while I'm in the classroom. While I'm perfectly happy to share my notes with my classmates and I know I take very good notes, you should still make every effort to attend the class and TAKE YOUR OWN NOTES. I will not transcribe everything the instructor says in the classroom, and I will NEVER post pre-exam reviews. My notes will not replace the value of actually attending class and taking your own class notes.I also cannot attest to their accuracy, other than they are what was provided in the lecture; you should not reference my notes as "expert opionion" by any means, and if you notice an error or omission, please do me the favor of e-mailing me with the correction and I will re-post my notes. End of Disclaimer.